TERMS & CONDITIONS

1. ABOUT THEMERCHSTORE™

Themerchstore™ is an online clothing brand offering printed and designed T-shirts. Orders may be placed through our official WhatsApp Business channel after scanning the QR code provided on our website, packaging, promotional material, or other official communication.

2. PLACING AN ORDER

Customers may place an order by contacting us through our official WhatsApp Business channel. To process an order, customers may be required to provide:

An order will be considered confirmed only after the order details have been confirmed by themerchstore™ and any applicable payment requirements have been completed.

3. PRODUCT INFORMATION

We make reasonable efforts to display product images, colours, sizes, designs, and descriptions accurately. However, actual colours may vary slightly depending on the customer's device or screen settings. Minor variations may also occur in printed products due to the printing process.

4. PRINTING & MANUFACTURING

Themerchstore™ is a T-shirt printing and apparel brand. We do not manufacture the T-shirts themselves. We source ready-made T-shirts from third-party suppliers and provide printing/design services on those T-shirts. Themerchstore™ is responsible for the design and printing process, while the underlying T-shirts may be sourced from independent manufacturers or suppliers.

5. Pricing

The price of each product is clearly displayed on the respective product image or product listing and is the fixed selling price for that product. Themerchstore™ does not change the displayed product price during the ordering process. Customers will be charged the price shown for the selected product, subject to any separately stated delivery or applicable charges. Any applicable delivery charges, if any, will be communicated to the customer before the order is confirmed.

6. PAYMENT

Payment instructions will be provided by themerchstore™ during the ordering process. The customer is responsible for providing accurate payment information and completing the payment through the payment method provided by us. We will not be responsible for payments made to unauthorised accounts or individuals claiming to represent themerchstore™.

7. Cash on Delivery (COD)

Cash on Delivery (COD) is not available for orders placed with themerchstore™. All orders must be paid for in advance using the payment method provided by themerchstore™ at the time of ordering. An order will be processed only after the required payment has been successfully received and confirmed.

8. ORDER CANCELLATION

Customers may request cancellation before the order has entered the preparation, printing, or dispatch process. Once an order has entered production, printing, packaging, or dispatch, cancellation may not be possible. Any eligible refund will be handled according to our Refund & Cancellation Policy.

9. DELIVERY

Orders are delivered through courier or delivery partners selected by themerchstore™. Customers are responsible for providing a complete and accurate delivery address, mobile number, pincode, city, and state. We are not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer. Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, operational issues, or circumstances beyond our reasonable control.

10(A). NO RETURN / NO EXCHANGE POLICY

All products purchased from themerchstore™ are non-returnable and non-exchangeable for reasons including change of mind, change of preference, size preference, colour preference, or simply not liking the product. However, if you receive a wrong, damaged, defective, or materially different product, please contact us within the specified period after delivery (same day) with the required order details and supporting photographs/videos. Such cases will be reviewed and, where applicable, an appropriate replacement, refund, or other remedy will be provided in accordance with applicable laws. For approved return cases, the return process and shipping arrangements will be communicated to the customer by themerchstore™.

10(B). DAMAGED / DEFECTIVE PRODUCT

Customers are requested to carefully inspect the product immediately upon opening the package. If the product is received damaged, defective, incorrect, or materially different from the product ordered, please contact themerchstore™ immediately after opening the package and provide your order details along with clear photographs and/or an unboxing video as evidence. Claims reported after the product has been used, washed, altered, or damaged by the customer may not be accepted. Each claim will be reviewed and handled in accordance with our policy and applicable consumer protection laws.

11. INTELLECTUAL PROPERTY

All brand names, logos, graphics, designs, photographs, website content, text, and other original material belonging to themerchstore™ are protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, sell, or commercially use our designs, branding, photographs, or other content without prior written permission.

12. WEBSITE USE

You agree not to misuse our website, attempt to gain unauthorised access, interfere with its operation, or use it for unlawful purposes.

13. THIRD-PARTY SERVICES

Our services may involve third-party platforms or service providers, including WhatsApp Business, payment services, courier partners, hosting providers, or other service providers. Their respective terms and policies may also apply to your use of their services.

14. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time. The updated version will be posted on our website with the revised effective date.

15. CONTACT

For questions regarding these Terms & Conditions, orders, or customer support, please contact themerchstore™ through our official WhatsApp Business channel or the contact details provided on our website.