SHIPPING & DELIVERY POLICY

1. ORDER PROCESSING

Orders placed through our official WhatsApp Business channel are processed after the order has been confirmed and the applicable payment requirements have been completed. As our products may be prepared or printed after receiving an order, processing time may vary depending on the product and order requirements.

2. DELIVERY LOCATION

At present, themerchstore™ delivers orders within Maharashtra, India. Delivery availability may depend on the serviceability of the customer's pincode.

3. DELIVERY ADDRESS

Customers must provide the following information for delivery:

• Name
• Full Address
• Landmark
• Pincode
• City
• State
• Mobile Number
• Email

Customers are responsible for ensuring that all delivery information is correct and complete.

4. SHIPPING METHOD

Orders may be shipped through third-party courier or delivery partners selected by themerchstore™. Once the order is dispatched, available tracking information may be shared with the customer.

5. DELIVERY TIME

Estimated delivery time may vary depending on the customer's location, courier service, product preparation time, and other circumstances. Delivery estimates are not guaranteed delivery dates.

6. DELIVERY DELAYS

Delivery may be delayed because of:

• Courier operational issues
• Weather conditions
• Public holidays
• Incorrect address information
• Incorrect or unreachable mobile number
• Customer unavailability
• Remote or non-serviceable locations
• Events beyond our reasonable control

7. FAILED DELIVERY

If a delivery attempt fails because the customer provided an incorrect address, incorrect contact information, refused delivery, or was unavailable to receive the order, additional shipping or re-delivery charges may apply where applicable.

8. DAMAGED PACKAGE

If the package appears seriously damaged at the time of delivery, customers should document the condition of the package and contact themerchstore™ as soon as possible.

9. CONTACT

For shipping-related questions, customers may contact themerchstore™ through our official WhatsApp Business channel or the contact details provided on our website.