RETURN, REFUND & CANCELLATION POLICY

1. ORDER CANCELLATION

A customer may request cancellation before the order has entered the preparation, printing, packaging, or dispatch process. Once the product has entered production or has been dispatched, cancellation may not be possible. Customers should contact us through our official WhatsApp Business channel as soon as possible if they wish to cancel an order.

2. RETURNS

Return eligibility depends on the condition and reason for the return. A return may be considered where the customer has received:

• A wrong product
• A wrong size due to an error on our part
• A defective product
• A significantly damaged product
• A product with a printing or manufacturing issue

Products must generally be unused, unworn, unwashed, and in their original condition, along with the original packaging where applicable.

3. SIZE SELECTION

Customers are responsible for selecting the correct size when placing an order. Customers should carefully check the size information provided by themerchstore™ before confirming their order. A return or replacement may not be available for an incorrect size selected by the customer, except where the wrong size was sent by themerchstore™.

4. WRONG OR DAMAGED PRODUCT

If you receive a wrong, defective, or damaged product, contact us through our official WhatsApp Business channel as soon as possible after delivery. We may request photographs, videos, order details, or other information necessary to verify the issue. After verification, we may offer an appropriate solution, which may include replacement, refund, or another resolution where applicable.

5. CHANGE OF MIND

Returns or refunds may not be available simply because a customer changes their mind after the order has been confirmed, particularly after the product has entered preparation, printing, or dispatch.

6. REFUNDS

If a refund is approved, it will be processed using the applicable payment method or another suitable method communicated by themerchstore™. The time taken for the refund to reflect may depend on the payment provider or financial institution.

7. RETURN SHIPPING

Where a return is approved because of an error attributable to themerchstore™, we will communicate the applicable return shipping process to the customer. Where a return is requested for a reason that is the customer's responsibility, the customer may be responsible for applicable return shipping costs.

8. FRAUDULENT OR ABUSIVE CLAIMS

We reserve the right to investigate return or refund requests and may refuse claims that appear fraudulent, abusive, repeatedly misused, or inconsistent with the actual condition of the product, subject to applicable law.

9. HOW TO REQUEST A RETURN OR REFUND

To request a return, replacement, refund, or cancellation, contact themerchstore™ through our official WhatsApp Business channel and provide:

• Order details
• Customer name
• Registered mobile number
• Reason for the request
• Photographs/videos where relevant

10. POLICY CHANGES

We may update this policy from time to time. The latest version will be available on our website.

11. CONTACT

For return, refund, replacement, or cancellation requests, contact themerchstore™ through our official WhatsApp Business channel or the contact details provided on our website.