PRIVACY POLICY

1. INFORMATION WE COLLECT

When you place an order with us, you may provide the following information through WhatsApp Business:

We collect only the information reasonably required to process, communicate about, and deliver your order.

2. HOW WE COLLECT YOUR INFORMATION

Customers may reach us by scanning the WhatsApp QR code displayed on our website, packaging, promotional material, or other official communication channels. When you contact us through WhatsApp Business and decide to place an order, the information you voluntarily provide may be used for processing that order.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and confirm your order
• Prepare and print your selected product
• Arrange packaging and delivery
• Contact you regarding your order
• Provide customer support
• Handle cancellations, returns, refunds, or replacements where applicable
• Maintain necessary business and transaction records
• Comply with applicable legal and regulatory requirements

We do not use your information for purposes unrelated to your order unless permitted by applicable law or you have provided appropriate consent.

4. SHARING OF INFORMATION

We may share necessary customer information with service providers involved in fulfilling your order, such as courier or delivery partners. For example, your name, mobile number and delivery address may need to be provided to a courier or delivery service so that your order can be delivered. We may also disclose information where required by applicable law, government authorities, courts, or other legally authorised entities. We do not sell or rent your personal information to third parties.

5. WHATSAPP

Orders and customer communications may take place through WhatsApp Business. When you contact us through WhatsApp, your communication is also subject to WhatsApp's own terms and privacy practices. We recommend reviewing WhatsApp's privacy information for details about how WhatsApp handles information on its platform.

6. DATA SECURITY

We take reasonable steps to protect the personal information provided to us from unauthorised access, misuse, alteration, disclosure, or loss. However, no method of electronic communication or storage can be guaranteed to be completely secure.

7. DATA RETENTION

We may retain customer information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and transaction records, resolve disputes, and comply with applicable legal or accounting requirements. When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

8. CUSTOMER RIGHTS

Subject to applicable law, you may contact us regarding the personal information we hold about you and request correction of inaccurate information or raise concerns regarding its use. Certain information may need to be retained where required for legal, accounting, tax, fraud-prevention, or other legitimate business purposes.

9. CHILDREN'S PRIVACY

Our products and services are not specifically directed towards children. We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws. Any updated version will be posted on this page with the revised effective date.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us through our official customer support/WhatsApp Business channel provided on our website.